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Customer care

At Catalyst we understand that buying a property is one of the most important life decisions you are ever likely to make which has both financial and emotional implications.

We pride ourselves on our customer care and ensure that you are kept informed at every stage of the buying process.

We promise:

  • To provide all the particulars about the property you plan to buy including floor plans, specifications and pre-contractual information so that you can make an informed decision
  • To be completely transparent throughout the buying procedure, keeping you regularly updated on the sales and construction process and providing detailed information on the choices and options available to you
  • To offer support and guidance throughout, from arranging site visits for you to view your new home and see how everything works to providing assistance on the day you move in.
  • To provide Health and Safety advice every time you visit the development.
  • To arrange for your Site Manager to visit after you have moved in to answer any questions you may have
  • To deliver an after sales service and will provide details of our Customer Care Team for daytime assistance as well as details of who to contact in an emergency

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